Publish a focused service catalog
Offer clear request types, each with a responsible team and the details it needs from the requester.
Loading page…
Service Management
Give employees one catalog for asking for help. Each request goes to the team that owns it, with approvals, progress and response targets everyone can follow.
Inside Service Management
Run your business
Offer clear request types, each with a responsible team and the details it needs from the requester.
Requests land in the owning team's queue, where they are assigned, discussed and tracked with a clear history.
Follow approvals, status, and first-response and resolution targets measured in your business hours, and see service performance on the dashboard.
Publish a service, choose its team, and set the approval and response rules for new requests.
An employee chooses the service, explains what they need, attaches a file if it helps, and follows progress from My requests.
The team takes ownership, handles approval and comments, and records the reason as the request moves to resolution.
Service Management handles requests from people in your organization, such as IT, facilities and HR help. Response targets follow the business hours and holidays you configure. Public customer-support portals and call centers are outside its scope.
Explore the related work
Bring your team and the work that matters into one workspace.